I emailed back, I asked them why did they state in writing they would resubscribe me for $8.60 more, and then send me an email that went back on that. Ha - you got to be kidding me, $5.00? This went on from February 7th to February 23rd. Kelly backtracked and stated they could not put me on a new subscription, said I could sign up again myself, basically want me to pay full price, and gave a $5 for my next order. Then the next day I received another email this time from Kelly. I agreed - I never said at any point prior I had issues with changes - I wanted to be informed so I could make smart decisions. When I mentioned these things then Ian who stated he was an Operations Manager told me he would put me on a new subscription but I needed to pay $8.60 more for my monthly subscription as their cost increased. That is fine I never even knew the issue! But what about the subscription consumers LEGAL right to be notified of a change in a timely manner, the right to prominent and conspicuous notice, and the right to clear, easily understandable terms. They also tried to add insult to injury by speaking about their right to change, or modify subscription. It did not, I asked again - what happened? Then Pam stated they were changing their subscription services, and they would only honor my current price for one more month. I was contacted by Pam who told me would ship next business day. On February 7th I contacted them, explaining that I am dependent on this subscription as its for my face, and I asked about the whereabouts. Recently, they stopped delivering the item without contacting me, and they also cancelled my subscription without explanation. They had a discounted price, and I signed up for a subscription to be shipped to me monthly so I would not run out. I started ordering this product from Skin Elite during a time where it was hard to find this particular product at the end of 2021 and beginning of 2022. I am a longtime user of Obagi Clenziderm Benzoyl Peroxide.
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